Orders

On average, orders containing in-stock items will be processed within 7-10 business days:

 We will automatically notify you via email once your order has shipped.

During peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 7-10 business days. 

Transit Guidelines via Destination:

  • United States:
    • Applies to in stock, non-pre-order items.
    • Orders will ship via UPS or US Mail (USPS), depending on the weight of the shipment.
    • Orders can take up to 10 business days to arrive after receiving your shipping confirmation.
  • APO/Military Addresses:
    • Shipments can take up to 21 business days to arrive.
  • International shipments (including Canada and Mexico):
    • Factoring in transit time & local Customs Authority holds, please allow up to 8 weeks for delivery.
    • International orders will be shipped via international post (mail). In some cases UPS or USPS will deliver the package to your country and hand-off to your local postal service to initiate the import process. Shipments to most countries may continue to track with the UPS/USPS number provided, but details may be limited or not available during transit outside of the United States.
  • Brazil:
    • In accordance with updates to Brazilian law & to help decrease lost orders, carriers will no longer permit delivery without a tax ID.
    • You will be asked for your tax ID number at checkout.
  • Backorder Items:
    • On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.
    • In these cases, we will ship the remainder of your order to you as soon as possible.
    • If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.

 Returns & Exchanges

Our refund and returns policy lasts 14 days. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Downloadable products are non refundable.

To start a return, please request a return authorization by writing to news@2-14.net.

To return your product, you should mail your product to as directed in your return authorization. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It is advisable to use a  trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

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